1 - 3 Years
Direct customer service and sales to existing MLI customers through relationship building. Existing Customer database will be provided by company (called the Book of Relations- BoR).
Service through relationship management
• Establishing and strengthening relationship with the allocated customer base.
• Ensure retention of in his/her allocated ”Book of Relations” (existing customer database).
• Act as single point of contact for customers for any customer query/complaint.
• Identify financial goals of customers and providing financial planning assistance.
• Competition Analysis for giving professional advice to customer
• Fix self appointments everyday from the given customer database as per the campaign
• Focus on cross-sell & up-sell opportunity in allocated customers.
• Ensure successful completion of licensing as per MLI standards
• TAT adherence for updating System - CRM Next
• Successful completion of cross-sell/ up-sell Business Goals month on month
• Collection of payment/premium from 91-180 days due policies
• Complaint Resolution /Customer satisfaction
• Achievement of Retention Targets.
• > 45 unique customer meetings in a month
• More than 90% attendance (of total working days)
• Successfully score >=80% in the Functional Trainings imparted
|Salary||2 Lac To 3 Lac P.A.|
|Industry||Insurance / Loan / Credit Management|
|Work Experience||1 - 3 Years|
|Qualification||Other Bachelor Degree|
Royals career solution
|About Company||Royals career solution is a leading player in the Manufacturing, insurance and all IT industry for staffing solutions. Our forte lies in providing skilled professional services to clients to help them enhance their existing services by providing quality value propositions.|
|Contact Person||poonam singh|